The National Contact Centre (NCC) is a business unit within the Royal Science and Technology Park, based in Phocweni, Matsapha. In line with pursuing His Majesty King Mswati III’s Vision 2022, the NCC seeks to address challenges within the rapidly changing business environment. Without exception, businesses are looking for a way to minimise costs whilst maximising profits, hence, many international companies are adopting business process outsourcing. The NCC has therefore been established to positively impact local and international markets in three distinct areas: acquisition, retention and business growth.
Front Office outsourcing support service that the Center provides are as follows:
Telemarketing
Customer service/support
Technical support/help desk
Appointment scheduling
Inbound/outbound sales
Market research
The Center offers organizations the opportunity to outsource tasks like billing, purchasing, data entry, data management, surveys, payment processing, quality assurance and accounting support to help keep the business running smoothly.
This includes social media, live chats and other web-based campaigns.
