THE NATIONAL CONTACT CENTRE

Web Based Outsourcing |Back Office Outsourcing | Front Office Outsourcing

OUR STORY

The National Contact Centre (NCC) is a business unit within the Royal Science and Technology Park, based in Phocweni, Matsapha. In line with pursuing His Majesty King Mswati III’s Vision 2022, the NCC seeks to address challenges within the rapidly changing business environment. Without exception, businesses are looking for a way to minimise costs whilst maximising profits, hence, many international companies are adopting business process outsourcing. The NCC has therefore been established to positively impact local and international markets in three distinct areas: acquisition, retention and business growth.

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WHAT WE OFFER

Front Office Outsourcing

Front Office outsourcing support service that the Center provides are as follows:

• Telemarketing

• Customer service/support

• Technical support/help desk

• Appointment scheduling

• Inbound/outbound sales

• Market research

Back Office Outsourcing

The Center offers organizations the opportunity to outsource tasks like billing, purchasing, data entry, data management, surveys, payment processing, quality assurance and accounting support to help keep the business running smoothly.

Web Based Outsourcing

This includes social media, live chats and other web-based campaigns.

HOW WE CAN HELP YOUR BUSINESS

Business Growth

• Training
• Debt recovery
• Data management
• Customer satisfaction surveys

  Acquisition
  

  • Telephone directory assistance
  • Hotel call centre services
  • Business and market intelligence

    Retention
    

    • Customer relationship management
    • Inbound
    • Technical helpdesk
    • After sales suppor